PRIVACY POLICY

To ensure website security and protect customer information, Sapa Cloud Path sets out the following privacy policy for individual and organizational customers:

1. Purpose of collecting personal information

The main data collected on the website includes: Full name, email, phone number, and customer address in the contact section. This information is necessary when customers contact Sapa Cloud Path for consultation, product purchase, or services.

Customers are responsible for securing and retaining all activities performed under the information they provide, including their email account. They must promptly notify us of any unauthorized use, abuse, or security violations related to their account and password so that we can take appropriate measures.

2. Scope of collected information

  • Full name
  • Phone number
  • Email
  • Address
  • Message content

3. Scope of use of information

Sapa Cloud Path highly values customer privacy and commits not to use customer information for any purpose that does not benefit the customer. We guarantee not to sell or share customer data with any third party.

However, in certain cases, we may reasonably share customer information:

  • With the customer’s consent.
  • To protect our rights and the rights of our partners: only when the information helps protect the rights, property, and safety of Sapa Cloud Path and related parties, in accordance with Vietnamese law.
  • Upon request from investigative or governmental authorities in accordance with Vietnamese law.

In cases such as promotional programs sponsored by third parties, we will notify customers in advance and customers can choose whether to share their information.

4. Duration of information storage

Personal data is securely stored on Sapa Cloud Path’s system until the customer requests deletion or the management board decides otherwise.

5. Address of the entity collecting and managing personal data

  • Store: Sapa Cloud Path
  • Address: 773 Dien Bien Phu, Sa Pa, Lao Cai, Vietnam
  • Phone: +84-931 373 688
  • Website: https://cloudpath.vn/
  • Email: info@cloudpath.vn

6. Methods and tools for customers to access and edit their personal data

Customers may exercise their rights by directly contacting us via email, phone, or other contact information published on the website. Complaints related to data breaches will be verified and handled promptly.

7. Commitment to information security

Personal data will only be collected and used with the customer’s consent. Sapa Cloud Path commits to ensuring data security and will not trade or share data for commercial purposes. In the event of a server attack causing data loss, we will notify the authorities and customers immediately.

Customers are also responsible for promptly notifying Sapa Cloud Path about any unauthorized or abusive use of their accounts for timely resolution.

8. Mechanism for receiving and resolving complaints

Customers can submit complaints via writing, hotline, or email. After receiving the complaint, Sapa Cloud Path will handle it within 7 days. If the customer disagrees with the resolution, they may escalate to competent authorities.

Our philosophy at Sapa Cloud Path:

  • Always prioritize customer trust and satisfaction.
  • Preserve and promote the cultural values of Sa Pa through handcrafted items, gifts, and beverages.
  • Create a welcoming space for authentic cultural experiences.
  • Commit to professional, friendly, and sustainable service.

Sapa Cloud Path – Where Emotions Are Touched